Refund & Returns Policy
If you are not satisfied with your purchase, please take note of the following requirements and procedure:
- Please inspect your purchase as soon as possible after receipt thereof.
- Please notify us within 7 days from the date that you received your item(s) if you would like to return it.
- All returns are handled off the website, so kindly email us at firstname.lastname@example.org and specifically state the reason for the return so we can address the matter accordingly.
- Item(s) to be returned must be unworn, unwashed, free of stains, odours and any signs of wear. They must also be placed back into the original packaging.
- Once we have authorised the return, we will provide you with our physical address and you can then send the item back to us via courier.
- The shipping cost to return the item to us will be at your own expense. We recommend that you use a tracking service to return the item and obtain proof of postage; we do not accept responsibility for item(s) lost, damaged or in transit.
- We do not refund the original shipping fees and you will have to pay shipping for the replacement item that you choose.
- Please ensure when sending an item back to us that your full name and order number reflects on the parcel.
- We must receive the items back within 14 days of our confirmation of the approved return.
- Once we have received the returned items, and are satisfied with the above-mentioned requirements, we will then arrange a refund, excluding the shipping charge. The refund will be affected within 7 days of the receipt of the returned item.